All orders, whether accepted orders, in-transit orders, cancelled orders etc. could be viewed under a single section called MY ORDERS. GlowRoad has its own courier partner who would pick up the order from supplier and deliver it to the buyer. It is mandatory to use GlowRoad fulfilment services for suppliers. Here is a step-by-step guide […]
All confirmed order details are always there on your shop to view. Just go to My Shop > My Orders to view order history of all the orders that your buyers have bought from you on the glowroad platform.
You can track the status of your orders from My Shop > My Orders
For all orders placed online on GlowRoad, our services team contacts the supplier on your behalf and makes sure the order is dispatched. So you need not worry about contacting the supplier at all. We strongly recommend that you use the online payment at GlowRoad rather than transferring the money directly to the supplier.
Nearly everything listed on GlowRoad can be ordered in single pieces. Once we begin the bulk order facility, we will let you know.
You can write to us at firstname.lastname@example.org or reach out to our customer care number 9740034358. If the order was placed online at GlowRoad.com, you will receive a full refund in case of non-delivery. We take stringent action on the suppliers who default, including, but not limited to suspending their profile on GlowRoad.
Yes. GlowRoad does provide fulfilment service. We have tied up with our logistic partner who picks up the product from the supplier and delivers it to the buyer. Also, It is mandatory to use our logistics service.
The delivery of the product is managed by GlowRoad. We have tied up with a logistics partner who picks the product from the supplier and delivers it to the buyer. It is always advisable to buy online on GlowRoad rather than paying directly to the supplier. In that case, the money remains with us and […]
It’s simple. Just go to www.glowroad.com and browse through the top product categories and collections. Each product will have a buy option. Just click on Buy and you will be taken to a page where you’ll have to fill the delivery address details, followed by options to pay online. Complete the payment process and the […]
GlowRoad has detailed policies for return, cancellation, refund and exchange. All suppliers registered on GlowRoad platform have to adhere to the stated policies. To check out the Return, Refund, Cancellation and Exchange policies, CLICK HERE.