How do I process my order?

All orders, whether accepted orders, in-transit orders, cancelled orders etc. could be viewed under a single section called MY ORDERS. GlowRoad has its own courier partner who would pick up the order from supplier and deliver it to the buyer. It is mandatory to use GlowRoad fulfilment services for suppliers. Here is a step-by-step guide […]

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Where do I see Order History?

All confirmed order details are always there on your shop to view. Just go to My Shop > My Orders to view order history of all the orders that your buyers have bought from you on the glowroad platform.

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Late delivery / no delivery, what can I do?

You can write to us at care@glowroad.com or reach out to our customer care number 9740034358. If the order was placed online at GlowRoad.com, you will receive a full refund in case of non-delivery. We take stringent action on the suppliers who default, including, but not limited to suspending their profile on GlowRoad.

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How does the delivery of the product happen?

The delivery of the product is managed by GlowRoad. We have tied up with a logistics partner who picks the product from the supplier and delivers it to the buyer. It is always advisable to buy online on GlowRoad rather than paying directly to the supplier. In that case, the money remains with us and […]

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How can I order / buy a product?

It’s simple. Just go to www.glowroad.com and browse through the top product categories and collections. Each product will have a buy option. Just click on Buy and you will be taken to a page where you’ll have to fill the delivery address details, followed by options to pay online. Complete the payment process and the […]

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