This is our stated refund policy for buyers

  • For all GlowRoad fulfilled orders, Buyer can cancel and request the refund if order is not yet dispatched by the Supplier. Product+shipping charge will be refunded to the Buyer in 7 working days.
  • If any order is auto cancelled due to delay processing by the Supplier, refund will be initiated to the Buyer in 7 working days.
  • Buyer can cancel and request the refund if order is dispatched by the Supplier at the time of delivery by rejecting the shipment. Only Product charge will be refunded to the Buyer in 7 working days. We will not refund the shipping charges here & additional return courier charge will be borne by the Buyer at the time of Refund.
  • If order is Returned after the product was delivered(return initiated within 48 hours), until the product is Returned back to the Supplier & confirmation is received from the Supplier only then we will initiate the refund, which will take 7 working days to reflect in the source account. Shipping charges will be refunded as well if the return reason is not due to Supplier’s fault. If yes, then shipping charges will not be refunded.

This is our stated refund policy applicable to suppliers

  • Order can be cancelled at the time of order confirmation while processing the order.
  • If the order is not confirmed within 48 hours then we will auto-cancel it.
  • Buyer can cancel the order at the time of delivery as well, shipping charge will be liable to the Buyer & not the Supplier.
  • If order is returned by the Buyer then, shipping charge will be liable by the Supplier only if the return reason is Supplier’s fault. We will reconcile and adjust this amount in the next coming payment cycle of Supplier.
  • If order is returned & reason is Buyer’s fault then we will not charge any shipping charges to the Supplier. This amount will be adjusted from the Buyer.

 

For detailed Terms & Conditions click here